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© 2016 by insider - Applied Behavioral Science

Education is not the learning of facts,
but the training of the mind to think

2.500+ DELEGATES TRAINED

A set of well-trained soft skills is crucial in business and everyday life.

Detecting and interpreting human behavior is a skill like any other. That means it can be trained! 

Using the data gained by analyzing human behavior can help with conducting successful negotiations, detecting deceitful behavior, manipulation attempts, social engineering attacks, and many more.

We provide high quality education programs, meaning that everything you learn with us comes from the most reliable academic sources and is grounded in actual science.

We want to offer you a unique experience, easy to use tools & techniques, and visible results.

OUR CORE TOPICS

HUMAN BEHAVIOR, A DIFFERENT PERSPECTIVE

BEHAVIOR DETECTION & ANALYSIS

An essential first step in social perception is recognizing what someone is doing at any given moment. You derive meaning from your observation of others by gathering behavioral cues that you use to identify someone's physical actions and to determine their inner states and intentions.

 

Trying to understand others and their actions you observe, analyze and try to make sense of their behavior. But how good, how accurate are you?

 

To have a complete picture of someone else's behavior you must detect and assemble multiple bits and pieces of behavioral indicators into a unified impression, at the same time trying to understand all kinds of behavioral anomalies.

Behavioral anomalies - the verbal and nonverbal indicators of veracity and deceit - occur simultaneously in real-life. Recognizing these indicators helps you detect lies and gain insight into the personality, motivation, and internal conflicts of individuals you analyze and identify content areas requiring further exploration and discovery. Behavioral anomalies are signs you can use to determine truth. However, they should not be interpreted strictly given that research has not identified any behavior or behavior combinations that are unique to lying. They are highly dependent upon the context, the baseline of the analyzed individual and upon interviewer’s skills, and should be used solely as a means to an end.

NEGOTIATION & PERSUASIVE COMMUNICATION

Powerful negotiation is a fine art and compelling to watch, as is the delicate ability to persuade and influence others. However, our goal is to focus on and refine your skills and techniques so that your negotiations have more successful outcomes, significantly improving your performance.

 

Effective communication equals persuasive communication and it is crucial to negotiation and relating to different human behaviors. The ability to listen, ask the right questions at the right time, and come across with confidence and credibility is an important part of the subtle mix of skills needed to succeed in reaching your goals.

Persuasion skills can be learned, just like any others, and they are a key part of being able to influence others in order to achieve your goals and objectives.

 

If you are looking to improve your skills in communicating, negotiating and persuading in the workplace and in everyday life, we can help. Learning the general principles of negotiation, persuasion and communication, would provide you with an enhanced ability to influence, persuade, and negotiate.

SOCIAL ENGINEERING

Social Engineering is a blend of science, psychology and … art. 

 

It is getting people to do things they wouldn't ordinarily do for a stranger.

 

While it is amazing and complex, it is also very simple. It is the art of manipulating people into giving up confidential information. It is a kind of confidence trick used for the purpose of information gathering, fraud, or system access, and it differs from a traditional con in that it is often one of many steps in a more complex fraud scheme. It exploits human weaknesses. 

 

It is the art of human hacking and it can be a serious threat to any organization.

While there are proven methods and technological means to prevent attacks and detect malware, when it comes to social engineering, it can be harder to discern what to look for or predict what form an attack might take.

 

Learn how to protect yourself and your organization from social engineering attacks.

 

Learn how to listen to the voice in the back of your head telling you something is not right.

INFORMATION ELICITATION & INVESTIGATIVE INTERVIEWING TECHNIQUES

Getting information from people who have evidence relevant to whatever it is you are investigating is a very important part of most investigations. You have to know how to ask the right person, the right question, at the right time, and in the right place.

 

Having the skills and techniques to conduct top-quality interviews is pretty much a necessity for most fact-finders, including those who conduct informal investigations.

 

The aim of investigative interviewing is to obtain accurate and reliable accounts. To be accurate, information should be as complete as possible, without any omissions or distortions. To be reliable, the information must have been given truthfully and be able to withstand further scrutiny. Accurate and reliable accounts ensure that the investigation can be taken further by opening up other lines of enquiry and acting as a basis for questioning others.

We provide you with a structured approach to getting information from another human being as effectively and efficiently as possible, with a focus on interviewing in any investigative context.

 

Discover the practical tools, used widely across the public sector and the business community, that enable you to confidently conduct an investigatory interview.

FACIAL ACTION CODING SYSTEM

Face is where our emotions show most vividly. But how many of us know the true meaning of facial expressions?

 

Facial Action Coding System [FACS] is a tool that precisely measures the entire spectrum of human facial expressions.

 

Created by Paul Ekman and Wallace Friesen, it is the most widely used method for coding the movements of the human face. The system dissects observed expressions by determining how facial muscles’ contractions alter appearance. 

 

Learning FACS will provide you with the knowledge needed to accurately read the human face and with skills that can be used directly or indirectly to support any number of careers.

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